STARWISE® Rewards Terms and Conditions

Welcome to the STARWISE® Rewards Membership programme. By registering for a free membership, you agree to be bound by the following terms and conditions.

 

1. Membership Eligibility & Registration

  • Eligibility: Membership is open to all individuals aged 18 and above.

  • Registration: Registration is FREE. One (1) account is permitted per individual. Membership is non-transferable.

  • Account Accuracy: Members must provide accurate personal information (Name, Birthday, Contact Details) to ensure the successful delivery of rewards.

  • Marketing Consent: By registering for a STARWISE® Rewards account, you automatically consent to receive marketing communications, promotional offers, newsletters, and program updates from STARWISE via email, SMS, and other digital channels. Note: Members may manage their communication preferences or opt-out via the "Unsubscribe" link in emails or through their account settings.

 

2. Points Accumulation (Earning)

  • Earning Rate: Members earn 1 Point for every RM1 spent on qualifying purchases.

  • Calculation: Points are calculated based on the final net purchase amount (excluding service charges, taxes, or delivery fees).

  • Validity: Points are accumulated automatically upon checkout when the member identifies themselves at the point of sale.

 

3. Reward Vouchers

A. RM5 Welcome Voucher

  • Eligibility: Exclusive to New Members upon their first successful registration.

  • Usage: Valid for a one-time use only.

  • Requirement: Requires a Minimum Spend of RM30 in a single transaction.

  • Expiry: 30 days from registration date

B. RM30 Birthday Voucher

  • Eligibility: Issued to active members 14 days before during their birthday.

  • Requirement: Requires a Minimum Spend of RM60 in a single transaction.

  • Usage: Valid for a one-time use during the member’s birth month only.

  • Verification: Birthday must be registered at least 30 days prior to the birth month to qualify.

 

4. 5% Cashback Program

  • Earning: Members earn 5% Cashback on the total amount spent on qualifying purchases.

  • Redemption: Cashback is credited to the member's account and can be applied as a discount on the next purchase.

  • Availability: Applicable anytime, subject to account balance.

  • Non-Exchangeable: Cashback is non-refundable and cannot be exchanged for physical cash.

 

5. Points Redemption

  • Points can be accumulated and redeemed for Exclusive Vouchers or rewards as listed in the Starwise Rewards catalog.

  • Redemption rates and available rewards are subject to change at the discretion of STARWISE®.

 

6. General Provisions

  • Non-Transferable: Points, cashback, and vouchers cannot be transferred to other accounts or sold.

  • No Stacking: Unless otherwise stated, reward vouchers cannot be combined with other ongoing promotions, discounts, or multiple vouchers in a single transaction.

  • Modification & Termination: STARWISE® reserves the right to amend, suspend, or terminate the rewards program, point values, or specific vouchers at any time without prior notice.

  • Audit: STARWISE® reserves the right to audit accounts and void rewards if fraudulent activity or "gaming" of the system is suspected.